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Scheduling Your First Non-Emergency Transport Ride

Non-emergency transport services provide individuals and families with transportation to and from their healthcare appointments. These services can also be used to move between facilities. If you need non-emergency transport, then you should schedule this appointment in advance.

The process of booking a ride with our non-emergency transport is straightforward; however, the more notice you can give us, the easier this process will be. If you are doing this for the first time, you might be asking, “how do I schedule non-emergency transport?” There are a few points that you should note.

Call Us To Book an Appointment

The first step in booking a ride is to give us a call. We always have trained, friendly professionals standing by to help you book the appointment. When you call, you should have some important information ready. Some of the information that we will request include:

  • The name of the patient, his or her date of birth, the patient’s gender, and his or her age
  • The date and time of the appointment
  • Where the patient lives as well as the pick-up location
  • Where the appointment is located 
  • How long the appointment is expected to last
  • The necessity of any return trip
  • The name of the physician or medical provider who is authorizing this non-emergency transport, if required
  • Any special accommodations that patients might require including wheelchairs, stretchers, or other medical concerns

This information is important because it helps us plan our trip so that we can ensure that everyone gets picked up and dropped off on-time. We know that these medical appointments are important and we want to ensure that our patients make it to their appointments on time.

Payment for the Trip

We know that many of our patients might be in challenging financial situations because of their individual circumstances. Non-emergency transport services may be covered by your insurance provider, Medicare, or Medicaid. Insurance providers understand that medical appointments are a crucial part of preventative care and recovery services. For those with transportation issues, they are often willing to cover the cost of transport services. Contact us or your insurance provider to learn more about your coverage options. We are here to make this process easier for you.

Leading Up to the Appointment

As the appointment date and time gets closer, you should expect a reminder from us. We call our patients 24 hours before the appointment to confirm all of the information. Sometimes, plans change at the last minute and our patients might forget to call us to let us know. That is okay! That is why we call our patients to confirm all of the information. This also provides our patients with an opportunity to ask any questions they might have about our transportation services. We are here to help you with your non-emergency transport needs.

Contact Us Today to Learn More About Our Transportation Services!

Booking a non-emergency transport trip with our services is easy! Simply call us to book a ride. We are here to guide you through the process. If you are in need of non-emergency transport services to your next appointment, please contact us today!

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“During the past years, Express Transportation has provided safe and reliable transportation for our patients. Their response rate and professionalism are second to none.”

Lake Taylor Transitional Care Hospital

Chesapeake, Virginia 23320

Office: 757-436-5208

Direct: 757-705-2317


Call Now To Book A Ride

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